Refund Policy
We want you to be completely satisfied with your MyNodePay experience
Last updated: January 2026
Refund Eligibility
Full Refund Eligible
- Order cancelled before processing
- Product out of stock after payment
- Unable to complete purchase at retailer
- Duplicate charges or billing errors
- Service unavailable preventing order completion
Partial Refund May Apply
- Order cancelled after retailer purchase initiated
- Price discrepancy requiring adjustment
- Shipping issues requiring re-routing
- Product substitution with lower value
Non-Refundable
- Successfully delivered orders (contact retailer directly)
- Cryptocurrency network fees
- Orders cancelled due to user-provided incorrect information
- Refused delivery without valid reason
- Chargebacks or fraudulent activity
Refund Process
Submit Request
Contact our support team with your order ID and refund reason
Review
We review your request within 24-48 hours
Decision
You'll receive our decision via email with next steps
Processing
Approved refunds are processed within 5-7 business days
Frequently Asked Questions
How long does a refund take?
Once approved, refunds are typically processed within 5-7 business days. Cryptocurrency refunds are sent to your original payment wallet and may take 1-3 additional days for blockchain confirmation.
What currency will I receive my refund in?
Refunds are issued in the same cryptocurrency you used for payment, at the current exchange rate at the time of refund processing. This may result in a different amount than your original payment due to market fluctuations.
Can I get a refund for shipping costs?
Shipping costs are refundable only if the order was cancelled before shipment or if the item was never shipped due to stock issues. Shipping costs for delivered items are non-refundable.
What if I received a damaged item?
For damaged items, please contact the retailer directly as they handle product quality issues. We can assist you in communicating with the retailer if needed.
Can I cancel an order after payment?
Orders can be cancelled for a full refund before we process the purchase with the retailer (typically within 1-2 hours). After processing begins, cancellation may result in partial refund or no refund depending on the retailer's policies.
Need to Request a Refund?
Our support team is here to help. Contact us with your order details and we'll assist you promptly.
Contact Support